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Windows NT Error 5: Access is Denied

The Windows NT Dial-up Networking 5 error, "Access is Denied", is an authentication error and is likely caused by an incorrect username or password or by entering a domain in the "Domain:" field.

  1. On the dial-up login window, type your username and password in lowercase.
  2. Leave the Domain: field blank.
  3. Click OK to dial.

This error will also occur if you do not have the connection configured to accept clear text authentication:

  1. Open Dial-up Networking and select the Phonebook entry for QS ISP.
  2. Go to More and select Edit entry...
  3. Click the Security tab.
  4. Place a tick in Accept any authentication including clear text and click OK.

 


Help us help you! If you contact QS ISP support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.