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Norton AntiVirus Email Settings

If you use Norton AntiVirus software your email settings may have changed and do not allow you to receive/send email. Please refer to the one of the following articles from Symantec. These articles provide an explanation of why the changes occur as well as a solution to the problem of not being able to receive email.


How to reconfigure your email settings and disable Email Protection

If you are unable to receive email, the changes made by Norton AV can be changed back manually. To do so in Outlook Express:

  1. Open Outlook Express.
  2. Click Tools.
  3. Select Accounts.
  4. Click on the Mail tab.
  5. Click one time on your email account to select it.
  6. Click on Properties.
  7. Click on the Servers tab.
  8. Change the incoming mail server from 127.0.0.1 to mail. QS ISP.net.
  9. Remove the / and anything following it (mail. QS ISP.net) from the Account Name: field, leaving only your QS ISP username.
  10. Hit Apply and then OK.
  11. Click Close.
NOTE: If you do not disable Email Protection, the settings may be changed back after certain actions, such as running LiveUpdate. It is recommended that you disable Email Protection if you are going to reconfigure your program.

To disable NAV email protection:
  1. Exit any email programs that may be running.
  2. Open Norton AntiVirus.
  3. Click Options.
  4. Click Email Protection.
  5. Uncheck all boxes in the Protected email clients box.
  6. Uncheck "Enable email protection (recommended)".
  7. Click OK.
NOTE: Disabling Email Protection does not leave you unprotected against viruses that are included in email attachments. Norton AntiVirus Auto-Protect will scan any incoming files, including email, as they are saved to your hard drive. Email Protection is just another layer on top of this. Use LiveUpdate to keep your virus definitions up to date, and keep Auto-Protect enabled. (From Symantec)

Other issues

Receiving prompt to resend messages from sent folder

If you receive a popup message from Norton AV, prompting you to resend the messages from the sent folder of Outlook Express, the option in Outlook Express may be selected to "hang up after sending and receiving messages". Click here for the fix.

Error: "Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected"

Norton AntiVirus 2002 (NAV) is installed, and Email Scanning is enabled. When you attempt to send email, you see the error message "Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected." The error message may also appear as "Norton AntiVirus was unable to send your email message because the connection to your email server was interrupted."

For a solution to this problem, go to see this article.

 


Help us help you! If you contact QS ISP support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.